Call centre operaters / Customer care executives are entry level in call centres. Your general duties include answering telephone calls, taking down details of the caller’s query and logging this information on a computer, providing the caller with appropriate information or advice, in some cases, selling a caller products or services. In outbound call centre services such as tele-marketing, an operator will also need to identify potential customers and make outgoing calls marketing their organisation’s product, occasionally following-up calls by sending letters, faxes or e-mail, deal with customer complaints.Freshers have to undergo intense training to make themselves suited for the job. The training include accent training, listening skills, 'slang' training, accent neutralisation, telephone etiquette, telesales etiquette and cyber grammar, interaction skills, customer relationship, management skills and call centre terminology.