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ITIL V3 - Service Operation Principles and Functions

posted November 13, 2008 - 12:01am
ITIL V3 - Service Operation Principles and Functions

In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.


Website: http://www.pmtrainingonline.com/site/1648622/produ...
Author: edwardijk
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