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Public restroom taken out of store, customers not notified

posted August 12, 2007 - 5:02pm
Public restroom taken out of store, customers not notified

When I go shopping there are some stores I like to go to that have great bargins like Big Lots and Liquidation World, They have new stuff but maybe slightly freight damaged or off size a bit or something. But a lot of good stuff and prices. I don't shop there all the time but like when I am looking for gifts and special occassions.

So I had not been to liquidation world in Spokane Valley for several months. But for the last 10 years they always had a public bathroom. Well I live about 20 miles out of town and had done some other shopping.

I am one of those who when ya gotta go, ya gotta go RIGHT NOW! I can't afford the pills for the problem and probably wouldn't take them anyway due to all the side effects they cause. Anyway. I head for where the bathrooms used to be. Well they had done some expanding of the place for one. So I am thinking maybe they are back further now. I am starting to urgent but not desperate yet. No bathrooms. I finally find sales clerk and ask and she says oh we don't have any public bathrooms anymore. I am like what. That is insane. She says sorry new management rules.

She says you can go to one of the other stores nearby. I am like yeah and what about my stuff I am in the middle of shopping. She says check out and then come back and finish shopping. Yeah right I am going to stand in line behind five other customers waiting to check out with pee running down my leg. Then I am going to go somewhere else and use the bathroom or whatever and come back and finish shopping there NOT!

That is plain stupid. Very poor customer relations and people like me and kids cannot WAIT to go to some nearby other store which many don't take kindly to your using thier restrooms if you aren't a customer.

I am beginning to really feel desperate so tell hubby we got to g NOW. I left the basket of stuff sitting and the clerk says hey you can't leave your basket full and walk out, either put it back on the shelves or purchase your items. I yelled, tell the stupid new manager I won't be back until they replace the public bathrooms this store is no longer consumer freindly, you put it back. I kept walking and 3 other customers hearing me of course stared and two walked out with us, leaving their baskets sitting full. One had little kids. I by then know I am not going to make it to White Elephant or across the street to Burger King.

As we are almost to the car the lady with the kids says I didn't know they took the bathrooms out either and my kids need to go at times. I got in the car and we had to wait of course for traffic to get to Burger King. White Elephant was closer but it was crowded full parking lot and I had no idea where they had bathrooms or if they had public restrooms as seldom ever shop there.

Good thing I had a change of clothes. I am going to file a consumer affairs complaint and BBB because when an establishment has had bathrooms for years you expect to still have them when you might need it. They didn't even seem to care and nothing posted about no longer having public restrooms.

Needless to say I won't be shopping there again nor will other family and friends or some of us won't. They have a huge store and there is no reason not to have restrooms. We live in an age it is expected and needed. People don't all live 10 blocks from shopping. little kids have to go often. What is the matter with these idiots when they remodeled they took out the restrooms for the public. Oh they have restrooms but not for customers is what the gal said. So I am going to file a complaint.

Which reminds me of years ago when my son Dan was four and just had been potty trained. Ray was six and Jeremiah was 23 months, My daughter was like 6 months old. I had been shopping in the 88 cent store in Hood River, Oregon. Suddenly Dan had to go and was not going to wait. I knew they didn't have a public restroom as not everyone did in the 1970's some were starting too. But a lot of stores still let little kids use their private bathroom usually. But the manger of the 88 cent store was a mean old bat for no good reason.

She said we don't have Public restrooms your going to have to take him across the street and up to the Chinese resturant two blocks. Yeah right lady. I have a half basket of purchases and not done shopping and four little kids and I am going to take a 4 year old dancing and holding himself across a busy street two blocks away to use the potty.

She just said that is right. About that time Daniel ran down the aisle to the pot and pans, pulled a pot off the shelf, whipped it out and let fly. That lady was goggle eyed and sputtering and gasping and demanding I do something and I was going to pay for the ruined pot. That was the last time I shopped there for two years, I just grabbed the kids and left and did not pay for the pot. She is like I am calling the cops. I looked her in the eye and said go right ahead I don't care. Then left. She didn't call the cops. Later My brother told me they finally got a new manager and opened the restrooms up to the public.



Comments

Get a clue lady.

It's not the responsibility of a business to provide you with a place to pee. Providing "public" restrooms is a huge expense to maintain and clean as well as a security and liability nightmare. Repeat after me: A business owner is not responsible for me living (20,30,50...) miles out of town. A business owner is not responsible for my inability to secure medicine for myself. A business owner is not responsible for my children or their comfort. Don't like it? Shop elsewhere.

Thanks for the humor

I did complain to BBB and AG and they did advise the store because they had provided a public restroom for 10 plus years and had taken it out they were obilgated to inform the public with several eye level signs it was no longer available and to let them know where one could be found nearby. It is becoming a major health problem for some people and is considered abusive to the elderly for one. They don't have to have one if they are under a certains size store but because they had they violated laws by not letting the public know that expected them to be there.

Celanith

Hello everyone, stop and set awhile.

Okay, it's poor public relations. But,...

Poor public relations yes. A complaint for the Better Business Bureau?...no. (I don't know what good BBB would do anyway. Most of our local businesses don't even belong.) Yes, it's frustrating. But, not some horrific offense. I understand why they are not in some stores. The bottom end/closeout stores run a thin margin. So, it's no-frills shopping. After all, why pay for janitorial services that can be eliminated. And, of course, some people abuse the fixtures and regularly create a mess. It's not hard for management to say no to that. On a humorous side-note: If you must go #2, stay away from Big Lots. And if you think a #1 is in your immediate future, for gosh sake stay out of Liquidation World!

They tell my kid that too but

but she holds her ground... I have never seen a bathroom she could not talk her way into. ~While we try to teach our children all about life, our children teach us what life is all about~

~While we try to teach our children all about life, our children teach us what life is all about~ follow me on twitter: http://twitter.com/ahermitt

Thanks for your response

Ironically their other store north of town still has and plans to retain their public restrooms. The gal told me the private restrooms were for workers only.

Celanith

Hello everyone, stop and set awhile.

shocking!

My daughter is a gotta go now person (now 11) She politely demands to use the private bathroom when there is no public restroom. I was shocked they told you to put your things back on the shelf... my response would have been a bit more obscene... I would have told them exactly where they could put thier items. ~While we try to teach our children all about life, our children teach us what life is all about~

~While we try to teach our children all about life, our children teach us what life is all about~ follow me on twitter: http://twitter.com/ahermitt

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