Here is a link that provides just about every possible way to contact Verizon.  The site provides online help and a "contact us" option  for residential and small businesses.  The contact us option provides an email option, a call us option, live chat, and a postal service option.  There is also a really cool forum option that allows a user to ask the forum questions and get answers from other Verizon customers.  The online help offers services for Internet, TV, Phone and Wireless.  Bookmark this page if your a Verizon customer.