Conflict is inevitable in the workplace. As a business continues to grow and hire more employees with various beliefs and backgrounds, there will eventually come a time when two or more of them will fall into an argument, and if it isn’t handled quickly and efficiently, it can quickly become a serious problem that may affect overall productivity.
Learning how to properly manage workplace conflict is a key factor to long-term business success, and while it can be something of a learning curve for the owner, the managers, and the employees themselves, it’s vital to have a robust system in place that can quell tempers quickly.
1. Understand The Source Of Conflict
The first step to resolution when it comes to conflict is to first try and understand what’s causing it in the first place. It’s important that you take the time to find what ultimately lead to employees encountering the conflict amongst one another, and it can help to have those that are involved to explain their side of the story and why it has upset them.
This is the stage where information needs to be obtained and to gain a perspective on the conflict from everyone involved. Ask questions until you are fully informed as to what sourced the conflict until you have a clear idea of what’s going on.
2. Creating a Safe Space
It’s not going to help to march out into the main working space and tell everyone to resolve their conflict there and then – not only will that not fix the issue, but it may lead to demotivation among other employees.
Instead, you should take the time to create a private and safe space where everyone can talk openly and honestly about the problem. You may want to consider going to a coffee shop or restaurant or booking a boardroom. This may seem like a lot of work, but it’s vital to remember that the long-term productivity of the business is at stake, and showing employees how future conflicts will be dealt with can help mitigate them in the first place and make the workplace a friendlier environment for everyone.
3. Let Everyone Talk It Out
Like with any kind of relationship, whether it’s platonic, romantic, or professional, communication is always key. With a safe space that they can talk, it’s time to let everyone have their say and to let them communicate their honest feelings and viewpoints. It can help to set a few ground rules in this situation, although this won’t always be necessary.
Allow each employee to voice their concerns and their dissatisfaction, and give them the chance to talk both with you and with the parties that they are fighting with – it can help to also have something to entertain all parties, such as what you can find when you visit black Lotus website.
4. Determine a Common Goal And Solution
It will ultimately be up to you to create a common goal that everyone can agree to, as well as an amicable solution that keeps the employees happy and resolves the conflict.
This goal needs to be in line with the information that you have gathered, as well as what has been said between those in the conflict. When everyone can see and understand what you’re working toward, it can bridge the gap and help the situation come to a conclusion.