Receptionists are a crucial part of doing business, but finding one that can provide legal receptionist services can be tricky. With the rise in working-from-home opportunities, more and more people are looking for careers they can do remotely. Additionally, small businesses sometimes can’t afford to hire a receptionist full-time, which can make finding the right people even more difficult.
Fortunately, there’s no need to leave your customers hanging when you use the services of a legal virtual receptionist. These highly trained professionals answer your incoming calls and messages just like an in-house receptionist would—but at only a fraction of the cost. You get the benefit of qualified professionals, and they get to work virtually.
The great news is that they can also set appointments for you and provide customer service, so you don’t lose out on potential clients. In fact, having one of these professionals answering your calls may actually increase your client base because they can help guide people through the purchasing process while providing personalized customer service at every step along the way.
Answers Incoming Business Calls
A virtual receptionist can provide legal answering services on behalf of a law firm that needs it. They answer incoming calls, field questions, send information packets, schedule appointments, and can transfer people to help them get the service they need most. This ensures that important legal calls don’t get missed.
Sets Your Appointments
Setting appointments for your clients is one of the most important things you can do to ensure that they are always taken care of. If you’re unable to take a call or leave the office, your receptionist can handle it for you. They’ll be able to answer questions and schedule appointments on behalf of your legal clients to ensure that you meet with the right people at the right time.
Provides the Highest Levels of Customer Service
A good legal receptionist ensures that each client and potential client get the highest level of customer service possible. Using a virtual receptionist provides a more personal touch than having everything go to an answering machine. Even when your legal practice is a small office, a part-time virtual receptionist can alleviate the burden of answering calls all the time when you need to be focused on more important tasks.
Increases Sales
Most people don’t think about sales when they consider legal services. But being able to provide consistent communication and care to potential clients is critical. By doing this, people are more likely to trust you and therefore choose you for their legal needs instead of someone else. Finding good legal counsel is a challenge already, so hiring professional legal virtual receptionist services can give these potential clients the care they need to choose you. This leads to more satisfied customers and clientele, which in turn increases sales.
Reduces Costs
When you only need a receptionist for a few hours a day, or you’re just getting started with one, then using a virtual receptionist can lower overall costs. Having a virtual receptionist to take your calls and emails can help you reduce costs by lowering the need for a full-time in-house employee. This can help you keep providing cost-effective services to your clients who need them the most.
Helps Your Staff Focus
Using a virtual receptionist also reduces stress on your other employees as well, because they won’t need to focus on answering all the calls. Only relevant calls will be directed to them. This means that they can focus on research, going to court, and doing their primary role without needing to respond to inquiries and make appointments for themselves or other staff.
Offer Multilingual Call Answering
Finding staff who can speak multiple languages is challenging. Using a virtual receptionist means that you can gain access to people who speak more than one language, which can help you take on more clients. If you’re a lawyer and you’re multilingual, you need a team who can also help your clients in their native tongue.
Protects Your Business with a HIPAA and Other Compliance Levels
When you’re working with medical-legal cases, or you need compliance for your computer systems, using a legal virtual receptionist can help. They are trained in ways to maintain security and privacy for your clients. This ensures that your business will be at less risk of breaches, security threats, and lawsuits.
Conclusion
Legal Virtual Receptionists are an essential part of running a law firm or other legal business. They provide you with the highest levels of customer service, set appointments for you, and answer your incoming calls. You can also find people who speak multiple languages and who are skilled at maintaining HIPAA and other compliance factors.
