IT support in the age of cloud computing: are you ready?

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Cloud computing has long since ceased to be a trend and has become part of everyday life for people and businesses. Technology has transformed personal and professional relationships and has become one of the protagonists of digital transformation in corporations, along with the increased capacity of the internet – the main driver of technology.

This growth has ushered in a new era for IT management by simplifying physical infrastructure and reducing headcount. This change has forced IT professionals and service providers to adapt, move out of the comfort zone of classic media, and understand the need to face this new reality so as not to be absorbed by competitors.

To better understand these transformations and how to adapt your service in this new moment, we present this text. In addition to the concept of cloud computing, you will better understand the relationship between IT support and this revolutionary technology. Check out!

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What is cloud computing?

Cloud computing is defined as a way of remotely distributing computational services with decentralized hosting. Hence the nomenclature “cloud.” Contractors can access the services through a web interface or software, with any device connected to the internet.

Every IT service can be virtualized in the cloud – servers, databases, networks, software, storage analytics, and more. Technology provides flexible resources, cost savings, and the ability to maintain a company’s data and systems in the modern, up-to-date infrastructure.

One of the great advantages of cloud computing for businesses is the ability to pay for what is used. Another benefit is the ability to scale simply with a larger plan and without having to redesign structure, purchase equipment, and hire staff.

There are three types of cloud. See what they are:

– Public: belongs to a commercial provider that manages and provides computing services such as storage and servers;
– Private: As its name suggests, cloud computing resources are owned and used exclusively by a company. Can be internal, that is, be located in the enterprise data center;
– Hybrid: It is the combination of the two solutions mentioned above and allows data sharing between them.

How is the relationship between cloud computing and IT?

Cloud computing has as one of its main features the ability to adapt to various types of business. The solutions are extremely versatile, with high performance and flexibility, which favors this adaptation and integration.

In IT, cloud computing appears as a possibility to reduce infrastructure and maintenance costs. Mobility and accessibility is another factor that helps in the adoption of cloud computing. The ability to access systems from anywhere and on any device opens a window to productivity and remote work.

What changes with the era of cloud computing?

Infrastructure support and upgrade work is the responsibility of the provider, and the service becomes more specific. This will meet specific demands such as connection availability – the locomotive for the smooth running of cloud computing in the enterprise – and of course information security.